Frequently Asked Questions

• How long does it take to receive the proxy balance or get my new account activated after the payment?

  If you paid by other payment methods than Bitcoin, you should get it instantly after the payment was made. If you paid by Bitcoin, you need to wait until the transaction has 1 confirmation from the Bitcoin network, for how long it takes to get 1 confirmation it depends on the Bitcoin network and the Miner fee you paid.

• Do you provide trial or payment refunds?

  We do not provide trial, you can order the smallest package to test. We do not make the refunds for any paid services. Please be aware that all payments are final. If you think the proxies or the software are not working correctly, We are always here to help you solve your problems. Thank you.

• I am using 911 proxy, why its still showing my original IP when i check?

  Our software should work on all windows versions, If on your system, you cant start 911 or 911 shows your original ip address when you are using a proxy, please try below step by step until its solved:

  1. Most likely its your Antivirus's Active Protection/Real-time protection blocked 911's proxy feature by mistake, You can try to turn off your Antivirus(Norton, 360 etc), or whitelist 911 files. After that, redownloading the latest version of 911 and try again.

  2. Its possible caused by softwares conflicts, So far we know "Utorrent" conflicts to 911's default proxy engine, you need to uninstall Utorrent, and restarting your browsers. We will update the list here when we catch more conflicted softwares.

  3. Its possible your system is not the original copy of Windows from microsoft so its missing some necessary files for 911's default proxy tool to work. Please use proxifier instead of the default proxy tool we have, because proxifier has better compatibility.

  4. If you tried all the 3 steps above, 911 still doesnt work for you, then it got to be your system issue, please just reinstall your system, please make sure you are using the Microsoft oringinal version of Windows not modified or cracked, And up Windows to date, and try again. Thank you

• Can I only buy proxies from a specific country?

  Using 1 proxy costs 1 proxy balance and you can use 1 proxy from any country, state or city without limit!

• Can my company's coworkers use a same 911 S5 account with me together?

  Yes, But only if you and your coworkers are in the same company and working from the same place. Sharing your account with other people will get your account banned instantly.

• Why I cant login to your software? Why the proxy is very slow?

  All our servers are located in the US, What happend to you its possiblely because your network is unstable or your network has connection issue to the US, You can use a VPN which is fast & stable to the USA first before using 911 S5 and our proxy.

• How long can I use the proxy?

  When you used a proxy, it cost 1 proxy balance from your acct, its paid up to 24 hours of use time. But our proxies are residential proxies, Please understand the alive time for residential proxies is from a few hours to a few days which is normal. If you want to use a proxy for long term(more than 24 hours), you need to add it to FavoriteProxy from TodayList.

• How can I change password?

  For changing password, you need to have the security question and answer you set when you register the account, then go to 911s5.sbs and click login, here enter "forgot password click here". For security reason, security question/answer its the only way for resetting the password, and its one time set when you register your account. We also dont have access to change security questions/answers for you, please understand. Thank you